9 min read
The nine spa metrics that actually change a decision
Occupancy and average bill are the two every spa quotes and neither tells you what to do on Monday. Here are nine that do, with how each is calculated.
Resources
Written for the person who has to run the place.
No gated downloads and no webinar sign-up. These are the arguments we had while building the product, written out so you can disagree with them.
Guides
8 min read
How to reduce spa no-shows without annoying your best guests
Deposits punish the loyal to deter the careless. A better sequence: measure who actually fails to arrive, confirm the day before, and only then reach for a policy.
7 min read
Revenue per therapist: the number most spas calculate wrongly
Dividing turnover by headcount rewards whoever was rostered most. What you want is what each therapist earned the business per hour she was available.
Start
See it running on your own menu.
A guided pilot at one property, with your treatments, your therapists and your price bands — not a demo dataset.