Solutions · Hotel & resort
Two audiences, one treatment room, and a P&L that has to be fair to both.
A resort spa serves in-house guests who arrived for the hotel and local members who chose the spa. They book differently, pay differently and are worth different things — and most systems treat them identically.
Where the money usually goes
Comps that vanish
A complimentary treatment for a suite guest recorded as a zero sale, so the spa looks unprofitable and the room never carries the cost.
Package inclusions
A treatment bundled into a room rate, delivered by the spa, and never credited to it.
Room charge that never reconciles
Posted to the PMS by hand at the end of the shift, with the differences argued about the next morning.
Members priced like walk-ins
The local membership that fills your weekday mornings paying the same as a one-off tourist.
How Sensa fits
What changes on day one.
- Comps and inclusions post as real transactions, against the account that should bear them, so the spa’s contribution is visible instead of understated.
- Member tiers price separately by daypart, so weekday mornings can be sold to locals without discounting the weekend.
- Corporate and house accounts carry a balance, a statement and an ageing, rather than a pile of chits.
- Each outlet is a property with its own hours, rooms and price bands, consolidated for the group.
- Revenue is attributed per therapist, which is what makes commission defensible across a large floor.
Configuration
Set up the way you actually run.
| Setting | Typical choice |
|---|---|
| Properties | One per spa outlet; consolidated group reporting |
| Member tiers | House guest, local member, corporate, walk-in |
| Price bands | By daypart and by tier, independently |
| House accounts | Enabled, with statements and ageing |
| Tax treatment | Per property, including service charge handling |
| Gender segregation | Enforced as a scheduling constraint where required |
Start
See the spa’s real contribution.
A guided pilot at one property, with your treatments, your therapists and your price bands — not a demo dataset.