Solutions · Day spas
Your reputation is that you remember people. Make it survive a resignation.
An independent spa competes on being known. That advantage lives in one or two people’s heads — and walks out of the door with them.
Where the money usually goes
The quiet Tuesday
Everyone knows midweek is slow. Nobody knows which hours, which rooms, or what was offered and refused.
The gap between treatments
Sellable time hidden behind a diary that shows a block rather than the room’s real turnover.
The guest nobody asked back
She enjoyed it, said so, and left without a next visit in the book.
The verbal discount
Fifteen per cent given at the desk, recorded as a lower price, never counted as a cost.
How Sensa fits
What changes on day one.
- The guest record outlives the receptionist. Preferences, therapist, language and clinical notes belong to the spa, not to whoever was on shift.
- Gaps become bookable. Availability sizes each slot against the room’s preparation and turnover, so what you offer can actually be delivered.
- Rebooking is asked and recorded at checkout, with accepted, declined and never-asked all visible.
- Discounts carry a reason. Eight kinds, frozen onto the bill, so generosity has a number by quarter end.
- The till posts to a real ledger, so the month closes without a weekend of spreadsheet work.
Configuration
Set up the way you actually run.
| Setting | Typical choice |
|---|---|
| No-show grace period | 15 minutes, then declared automatically |
| Turnover resolution | Greater of the treatment’s and the room’s own reset time |
| Deposit policy | None for known guests; deposit on first booking |
| Price bands | Weekday, weekend and peak evening |
| Loyalty | Points on treatment revenue, excluding retail and tax |
| Rebooking prompt | Raised at checkout on every completed treatment |
Start
See a quiet Tuesday, measured.
A guided pilot at one property, with your treatments, your therapists and your price bands — not a demo dataset.